For hospitals, clinics and labs

No patient call goes unanswered.

Anuvo answers every inbound call to your front desk in under half a second, books the appointment in the caller's language, and — on Resident — the audio never leaves your building.

The front desk is one human deep. When that human is on another call, every other caller hears silence and many hang up. Anuvo is the resident that is always there: it answers, listens, books, and only hands off when the caller asks for a person.

Hear it answer a call Read the VS Hospitals story

What it fixes

Three failures, one agent

Missed calls

Overflow calls ring out or hit a busy tone. Patients call three times and give up — and give up on the hospital, not the phone.

Language barriers

Callers who don't speak English well get passed around or give up. Anuvo answers in English, Hindi and regional languages on the same line.

The front-desk bottleneck

Every routine booking occupies a human. Anuvo absorbs the routine so the desk's time goes to callers who actually need a person.

The proof narrative

Live in a working hospital

A hospital like yours → what it was losing → what changed → the measured result.

Before

VS Hospitals ran a single front-desk line. Inbound volume exceeded what one human could absorb, so calls backed up, rang out, or hit busy tones. Patients called three times and gave up — no booking, no record, no follow-up. The desk had no way to know how many calls were lost, only that the queue was always full.

After

Anuvo answers every call on the first ring, in under 400 ms, in the caller's language. It books appointments into the hospital's own scheduling system, answers routine questions, and transfers to a human on request. The front desk stopped being the bottleneck; its time went back to callers who needed a person.

The measured result: no patient call goes unanswered, and appointment booking runs in three languages on the same lines — with Resident, all of it inside the hospital's infrastructure.

What it handles

A call, start to finish

1 · Answers on the first ring

"Good morning, VS Hospitals. How can I help?" — in the caller's language, with no IVR menu and no dead air.

2 · Books the appointment

Collects department, doctor, date preference and patient details, then writes the booking to the HIS — caller gets a confirmation SMS.

3 · Answers routine questions

Timings, location, OPD charges, document requirements — answered from your approved knowledge base, not improvised.

4 · Hands off on request

"Can I speak to a person?" — warm transfer to a human with the context already captured. No repetition, no re-explaining.

Plan a healthcare deployment See how patient data stays put

For the procurement office

The questions they will ask, answered

Where does patient audio go?

On Anuvo Resident, nowhere. The whole stack runs inside your network: no third-party model dependency, no audio egress, no per-minute API fee. Metadata-only dashboards are optional and never carry audio.

How is consent handled?

Calls are recorded and transcribed only with the announcement-and-consent flow you configure. Retention windows, access control (RBAC) and export are in your control, on your audit store.

Does it integrate with our HIS?

Yes — booking and patient lookups run against your existing HIS/EHR/CRM via REST and webhooks. We scope the integration in the deployment plan; the architecture planner shows the wiring.

What if the caller insists on a human?

Warm transfer with context, always available. Anuvo is designed to escalate, not to trap callers in an agent loop.